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Returns Policy
At CEENE, we hope you love your purchase as much as we loved creating it. Each piece is crafted with care, and we take pride in delivering high-quality products. However, we understand that sometimes things don't go quite as planned.
As a small business, we’re unable to offer refunds or exchanges for change-of-mind purchases. Please choose carefully and feel free to reach out before ordering if you have any questions about a product. We're happy to help!
Faulty items
We thoroughly check all items before dispatch, but if you believe you’ve received a faulty product, please contact us at hello@ceene.co within 10 days of receiving your order.
To help us resolve the issue quickly, please include:
- A brief description of the fault
- Clear photos showing the issue
Once we’ve reviewed the information, we’ll offer a solution. This may include a repair, replacement, or refund depending on the circumstances.
Please note:
- Faults caused by misuse or damage after delivery are not considered manufacturing faults.
- All returns must be clean and in their original condition and packaging.
- In some cases, we may request the item to be returned before a resolution is processed.
Thank you for supporting Amby. We’re committed to making sure you’re happy with your experience.