PRIVACY POLICY

This Privacy Policy explains how CEENE Ltd. (“CEENE”, “we”, “our”, “us”) collects, uses, discloses, and protects your personal information when you visit our website, purchase our products, or interact with us online.

By accessing our website or providing us with your personal information, you agree to the practices described in this Privacy Policy.

UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted here with an updated revision date.

CONTACT US

If you have questions, concerns, or privacy requests, you can reach us at: hello@ceene.co

Registered in New Zealand

NZBN: 9429052831799

PERSONAL INFORMATION YOU PROVIDE

We may collect the following information when you purchase from us or interact with our website:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment information
• Account login details
• Communication preferences

INFORMATION COLLECTED AUTOMATICALLY

When you browse the CEENE website, we may automatically collect:

• IP address
• Device and browser type
• Pages viewed and browsing behaviour
• Cookies and tracking data

INFORMATION FROM THIRD PARTIES

We may receive additional information from:

• Payment processors
• Analytics providers
• Advertising networks
• Social media platforms

We use your personal information to:

• Process and deliver your orders
  
• Communicate updates, order confirmations, or customer support
• Provide personalised recommendations and marketing (with consent)
• Improve our products, website, and customer experience
• Administer promotions, giveaways, or surveys
• Prevent fraudulent activity
• Meet legal and regulatory requirements

We may share your information with trusted third parties that help CEENE operate, including:

• Payment providers
• Courier and logistics partners
• Marketing and advertising platforms
• Website hosting and IT service providers
• Professional advisors (legal, accounting)

We do not sell your personal information.

Some of our service providers may operate outside New Zealand. Where this occurs, we ensure your information is protected under applicable data protection requirements and contractual safeguards.

With your consent, CEENE may send you product updates, promotions, and special offers.

You may opt out at any time by:

• Clicking “unsubscribe” in our emails
• Updating your account preferences
• Contacting us directly

We use cookies to:

• Personalise your experience
• Analyse website performance
• Show relevant ads
• Improve functionality

You can manage or disable cookies through your device or browser settings.

CEENE takes reasonable steps to protect your personal information through secure payments, encryption, and controlled access. However, no online platform can guarantee absolute security.

YOUR RIGHTS

Depending on your location, you may have rights to:

• Access your personal information
• Request correction of inaccurate details
• Request deletion of your information
• Opt out of marketing
• Withdraw consent
• Ask how your data is used or shared

You may exercise these rights by contacting us.

DATA RETENTION

We retain personal information only as long as required to:

• Provide our products and services
• Maintain customer records
• Meet legal, accounting, or reporting obligations

We securely destroy or anonymise data no longer needed.

Our website may include links to external websites. CEENE is not responsible for their privacy practices or content.